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Frequently Asked Questions

For industry-specific FAQs, check out the page that pertains to you (here’s a list of what we offer).
Here are some of the questions we get asked the most:

What Is General Liability Insurance?

General liability insurance covers a broad range of risks that businesses face. If an accident happens or you make a mistake that results in injury or property damage, general liability insurance can provide coverage. This can mean having costs covered for medical bills, attorney fees, and more. Limits on coverage for Canopy’s policies vary; make sure to check the limits on your individual plan.

What Is Professional Liability Insurance?

Often known as Errors & Omissions (E&O), professional liability insurance covers you if the advice you give or services you render result in a negligence claim being filed against you. Professional liability insurance can help cover costs associated with liability claims and attorney fees.

What Is Inland Marine Insurance?

Inland marine insurance is property insurance that covers movable property, such as equipment. Inland marine specifically covers your moveable equipment. If your equipment gets damaged or stolen while en route to or from a venue, or even while at an event or at home/in the office, you may receive payment for equipment replacement.

What Is An Additional Insured (AI)?

An Additional Insured (often referred to as an AI) is a person or venue that you may add to your policy. This person or venue will also be a certificate holder and will receive the same coverage as you while you are rendering your services. For example, if you are an entertainer, the venue you are performing at may require that you add them as an additional insured on your policy. You can do this while completing your application or add them afterward (but within the duration of the policy) on your online portal.

Can I Get A Physical Copy Of My Policy?

At Canopy, we pride ourselves on being a green company. We try to keep physical paperwork to a minimum. That being said, when you purchase a policy online with us, you will receive electronic copies of all policy documents that you can print. You also have 24/7 access to these documents.

How Do I File A Claim?​

If you need to file a claim, reach out to one of our licensed representatives. They’ll help you work through completing a claim form and making sure all appropriate paperwork has been sent to the insurance carrier. When you call in, make sure to have your policy number ready. You may also visit your customer dashboard and click on the link, “File a Claim.”

Can I Change My Mailing Or Business Information On My Policy?

Yes. Log into your account, and select “Edit Personal Info” in the “My Profile” section of your dashboard. You can update your email address, mailing address, and phone number. You cannot change your name or business name, however.

How Can I Renew My Policy?

Thanks to EZ Renew, you can be auto-renewed. Turn your EZ Renewal on by logging into your dashboard and editing your user settings.

Still have questions? Feel free to reach out by phone at 844.520.6993 or by email at