Cleaning someone’s house nicely doesn’t quite cut it. Your customers are looking for more than just quality cleaning—they want great employees and cleaning supplies, payment options and schedules, and proof of insurance. At Insurance Canopy, we want your home cleaning business to succeed. We’ll share with you five things people look for in a house cleaning business, so you can see grow your business and make sure your customers are happy.
#1: Trustworthy Employees
Your customers are trusting you with their space and their valuables. The last thing they want to worry about is any of their items or personal belongings getting stolen. It’s on you to hire trustworthy people who know it is never acceptable to take customers’ belongings. One claim of an employee stealing something and it could seriously damage your company’s reputation. Consider mentioning in your house cleaning business forms how your company will never steal and is responsible for any missing items.
Not only are customers looking for trustworthy employees, they are also looking for reliable and punctual employees. You don’t want your employees cancelling at the last minute on your customers, which leads to frustration and lack of trust. Make sure your employees always show up to their cleaning appointments and they arrive on time.
#2: A Variety of Cleaning Supplies
People may hire you to clean for a variety of reasons. Regardless of the reason, they rely on you to get the job done and to do it effectively. In order for you to do this, you need to have a variety of cleaning supplies on hand. Have a cleaner or product for anything that could possibly need cleaning, so you don’t need to leave the job site. Having an extensive inventory of cleaning supplies will help you clean efficiently and satisfy your customers. If you need more supplies, add this step to your house cleaning business checklist.
#3: Multiple Payment Options
Because there are so many payment options out there, make sure you have at least two or three available to your customers. Checks may be a bit outdated, but if they work for your customers, consider offering it as a payment option. One of the most convenient ways to accept payments from your customers is to have a card service. Fees may differ, so be sure to do your research so you can find what works best for you. A common service is Square—take a look at their page to get started on your research.
You can also have your customers use Venmo to pay you, or send them an online invoice where they can pay you immediately. For customers who may not be able to pay the total amount upfront, you can implement a payment plan where they can pay in increments—just make sure you have it in writing when they will have the payment in full. With any payment option you offer, just remember you’ll need to keep track of all income for tax purposes.
#4: Flexible Schedules
With so many schedules and customers, it can be difficult to fit in your clientele. Make sure you have enough employees if your business is growing and you’re running out of cleaning appointments. Be flexible and work around your customers’ schedules so you can get more business. Understand they may have a lot going on. Consider having a cancellation policy in place, i.e. they need to cancel at least 24 hours in advance so they don’t lose any money. This helps you fit more people into your schedule if one of your customers cancels.
#5: House Cleaning Insurance
Customers will take your company more seriously if you have an insurance policy in place. Having insurance makes your company look professional and credible. Insurance provides a financial safety net in case accidents happen while your employees are on the job. If any customer property is damaged or a customer trips on your equipment, your company can be held liable to pay hefty expenses.
Insurance Canopy offers house cleaning insurance for just $27 per month. Our licensed insurance agents are available to answer any questions you may have about purchasing a policy. Contact us today to get insurance for your house cleaning business so you can protect your business and get more customers.
We wish you the best of luck with all your house cleaning endeavors!
Read 4 Traits That Separate Professional Cleaners From Amateurs here.