Being a window cleaner requires long days and lots of hustle to keep things going! There are several things you can do to grow your window cleaning business, but today we’ll focus on four professional habits you can implement to improve your business. Make these good work habits a part of your window cleaning business plan, and be consistent so you can see the results you desire.
Always Be Punctual
One of the easiest ways to show your customers you’re professional is to always show up to your appointments on time. In the case that something comes up and you’re not able to arrive at your appointment on time, make sure you notify your customer so they can plan accordingly. This is important to do if you are just a few minutes late or if you need to reschedule for another day. Being punctual shows you’re a professional who values and respects your customers’ time.
Accept Responsibility
Should anything go wrong while on the job, admitting mistakes and accepting responsibility is the professional thing to do. If one of your employees accidentally breaks a window while cleaning it, offer to replace the window. If your equipment damages your client’s property, you should also offer to fix any damage. This is where our next window cleaning business tip will come in handy.
Make Sure You’re Bonded & Insured
Because you never plan on accidents happening, you may not consider window cleaning insurance an essential component to your business. However, having insurance makes it so you don’t have to pay thousands of dollars out of your own pocket for a liability claim. You can do what you love with peace of mind knowing you’re insured.
If you already have insurance, make sure it’s up-to-date and has the coverage you need. You wouldn’t want to go with a gap in coverage in case an accident happens. If you need to purchase insurance, Insurance Canopy offers window cleaning insurance at the affordable price of $26.67 per month. Take a look here to learn more.
You’ll also want to make sure you’re bonded. At Insurance Canopy, you have the option to purchase a janitorial bond after you have purchased a general liability policy. You can do this directly after purchasing a policy, or you can log on to your dashboard at any time to purchase a bond. Our bonds start at $134 per year and provide the coverage you need.
Communicate With Your Customers
Lastly, we recommend you train all of your employees to communicate well with your customers. Your employees need to understand your customers’ needs so they can fulfill their services. Your customers are paying you—the professional—to professionally clean their windows and they expect a job well done. Another way to effectively communicate with your customers is to send them a reminder text or email the day before their appointment. This can help avoid last minute cancellations which can lead to frustration on your end.
Happy Window Cleaning!
Implement these four professional habits consistently with your window cleaning business and your customers will see that you take your business seriously. Always be punctual, accept responsibility, make sure your insurance is updated, and communicate with your customers. Best of luck!
